I had the same problem last year and am having it again this year. I e-file my returns using TurboTax and get messages confirming that they have been accepted by the IRS, but when I check on the filing status, the desktop program shows that the returns have not yet been filed. Because of this, I am unable to amend my returns.
The answers given thus far by TurboTax are superficial "I can not be bothered looking into this further" responses. There is obviously a bug in their program that causes the e-filing status not to be properly updated. I spent over an hour on the phone last year trying to address this, with no success.
TurboTax-- please look into this and let us know how this problem can be fixed. Independently verifying the status is not what is needed. What is needed is a fix to the program logic error.
Also, I live overseas. When I try to contact TurboTax Support, the only number I get is a toll-free 800 number which can not be used when calling internationally. Can you please provide a non-toll free number as well to accommodate those of us living outside the U.S.?
