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Level 2

Solved

E-file status

Forum|Forum|6 years ago
April 15, 2020
5 replies
33 views

E-filed 2019 fed tax 3/27/20. Received a pending email but not an acceptance email. IRS Refund Status on 4/15 says to wait for "acknowledgement e-mail that your tax return was received by the IRS" TT Premier software e-file status page says the "IRS has accepted this return". Help!

E-file Status

Best answer by DawnC

When I go to "MyTurbotax.com and go to the bottom of the page where it says "Your tax returns and documents" this is what I find :

You haven't filed your taxes with TurboTax yet.

Check back once you've filed your first tax return. You'll be able to access all of your completed returns here.

Yet my software says it's been accepted AND I got the first email from TT saying that it was successfully transmitted. My problem is not that the IRS is overwhelmed, it is that Turbo Tax is telling me 2 opposite things. I have checked Where's my Refund 3 dozen times and there is NO info, just the following:

We cannot provide any information about your refund. Be sure to:

verify your filing date;
check with your tax preparer or tax software provider; or
verify you received your electronically filed acknowledgement e-mail.

SHOULD I REFILE????? or do I continue to wait.

Another question about that page - it says all my completed returns can be accessed there. Does that mean past years - I've used TT for a decade and none of my completed returns are there.

Did you use desktop software to prepare, file, and check the status of your return? If so, that link is not going to work for you. The online and desktop program are not connected.

You said above that your software shows your return as ''accepted'' - what software is that? If you see accepted, you are done with TurboTax. If it is submitted or transmitted, that is not the same thing as Accepted. It may have been rejected in which case you would still need to file.

As I stated above, if the software shows Accepted, no one at TurboTax can tell you anything more about your tax return. Once accepted, only the IRS knows anything about your return. You need 3 things to check the status at the IRS.

Social security number or ITIN
Your filing status
Your exact refund amount

If you can not find any information on that website but your return shows Accepted, only an IRS will be able to tell you the status. That would imply that the IRS has made a change so something is not matching in the database, but no one here at TurboTax or anyone in this forum will know why, unfortunately.

Also, if the return shows Accepted, it will be rejected if you attempt to file it again - so there is no harm in trying that.

EbonyL122824

Level 9

You can check your e-file status by following the instructions below. This will let you know if your return has been accepted or not.

https://ttlc.intuit.com/community/return-status/help/how-do-i-check-my-e-file-status/00/25538

It can take anywhere from a few days to 3 weeks for the IRS to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates. Updates are made daily, usually overnight.

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mjoinAuthor

Level 2

It's now been 39 days since I e filed and received an email from TurboTax saying that my federal taxes were in process. I just logged into the TurboTax website and found a page to check on my return. It says "You haven't filed your Turbo Tax yet. Check back once you've filed your first tax return. You'll be able to access all of your completed taxes."

My software says it was accepted. My email says it's in process. The IRS website says . .

check with your tax preparer or tax software provider; or

verify you received your electronically filed acknowledgement e-mail.

GiseleD

Level 14

Based on the information you've shared, you have not e-filed your return. "In process" means that you are in the process of filling out your return. It doesn't mean that you've e-filed.

To e-file, you must go through all the filing steps by clicking File in the left menu bar in TurboTax Online. The final filing page has a big orange button on the bottom that says "Transmit my returns now". If you didn't click that button and you didn't receive a confirmation that your return was e-filed, you haven't e-filed.

@mjoin

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kittyharp

Level 2

Hi, I have received a notice of refund received, no notice of refund approved and it's been over 48 hrs on e file.

mjoinAuthor

Level 2

IT'S BEEN 6 WEEKS. I'd like to talk to a real person but will try this again.

TurboTax sent me an email on March 27 saying that my 2018 Federal return was successfully transmited and was pending. I have heard NOTHING since then. The IRS shows NOTHING when I check "Where's my return?" I've been in communication with Gisele and Ebony on the public forum but their answers were not helpful possibly because I used the word "process" instead of "pending". Gisele seemed to think that I never transmitted my return. My email says I transmitted it. Can you find out if the IRS has my return or DO I NEED TO TRANSMIT MY RETURN AGAIN????? I've used TT for years and have never had this problem. When I've had a problem in the past a Turbo Tax tech fixed it.

DoninGA

Level 15

@mjoin wrote:

IT'S BEEN 6 WEEKS. I'd like to talk to a real person but will try this again.

TurboTax sent me an email on March 27 saying that my 2018 Federal return was successfully transmited and was pending. I have heard NOTHING since then. The IRS shows NOTHING when I check "Where's my return?" I've been in communication with Gisele and Ebony on the public forum but their answers were not helpful possibly because I used the word "process" instead of "pending". Gisele seemed to think that I never transmitted my return. My email says I transmitted it. Can you find out if the IRS has my return or DO I NEED TO TRANSMIT MY RETURN AGAIN????? I've used TT for years and have never had this problem. When I've had a problem in the past a Turbo Tax tech fixed it.

Assume you meant your 2019 Federal tax return and not "2018"

Sign onto your TurboTax online account - https://myturbotax.intuit.com/

The status of the federal tax return will be displayed. What is the status? If the status is Accepted then the federal tax return was e-filed and accepted/received by the IRS.

mgbehrmann

Level 2

my federal and state were denied because of the IP pin, which I checked and is the correct IP pin that the IRS sent me for Mark, so I filed again with the same pin, why would it be denied?

KatrinaLO

Level 14

You can retrieve your IP PIN online at the IRS's Get an IP PIN site or call the IRS to have it mailed to you. Please see this TurboTax FAQ for more information:

https://ttlc.intuit.com/community/irs/help/how-do-i-get-my-6-digit-ip-pin/00/26252

You can also print and mail your tax return if you cannot retrieve it.

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NUNDOY

Level 2

DID YOU SEND ME A CONFIRMATION THAT MY INCOME TAX WENT THROUGH

VolvoGirl

Level 15

You can double check your efile status here

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. Accepted only means they accepted your return FOR Processing. Not that your return is right.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?

forkliftguy

Level 2

I am certain I e-filed my 2020 taxes with Turbotax, but, you are showing I did not. Since I thought they were filed I did a 1040-X to correct a couple of mistakes. If the original 1040 was not e-filed, I need to delete the 1040-X, make corrections to the 1040 and then e-file. Is this possible?

JotikaT2

Employee Tax Expert

I recommend you use the link below to contact us. An agent will be able to verify whether or not your returns were electronically filed or not.

Once you determine the status of your original return, you will either be able to amend or discard the amended function and prepare the original return as applicable.

Contact TurboTax

@forkliftguy

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