TurboTax does not receive any kind of tax refund, federal or state. TurboTax is a tax preparation software company, not a bank.
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
My cousin has never used turbotax and had money deposited into her account today from turbotax.
It could be a scam. Or did she make a purchase from TT (Intuit) and then return it? Who exactly was listed as making the deposit?