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They are not connected. Turbotax uses the IRS estimate of 21 days to give you a refund date. This date will never change because it receives no info about the status of a refund. the actual date is in the hands of the IRS. you do have the option of calling the IRS to find out what might be causing the delay. However, the agent you talk to may not know the reason. I suspect the government shutdown had a significant effect on the issuance of refunds.
TurboTax gets no information at all from the IRS after you file your tax return. Once your return has been accepted by the IRS, only the IRS is in control, and only the IRS can provide information to you.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:
To track your state refund:
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing
.
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