Do you have a fix for printing in PDF? Print preview shows unknown characters. Paper printing also shows unknown characters. How do I fix it?

[roberoberts]

I have tried PDF, changing from Windows default to other options, but it remains undecipherable.

[attachment removed]

[mesquitebean]

@ roberoberts
I added below the Adobe Reader requirements.
TurboTax 2016 requires Adobe Reader 11 or higher.

[roberoberts]

That did not work.  I'm using Adobe Acrobat Reader DC.  Turbo Tax is now saying my return is not complete so it cannot print.  I have already e-filed and the return is considered complete except for being able to print.

[mesquitebean]

Please phone TurboTax Support for realtime assistance with a TurboTax agent.   They are open tonight until 9 PM Pacfic (12 Midnight Eastern.)

Use the form at this link to be assigned a phone number. The number will not display when they are closed.  This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern)  7 days/week.  Fill out 2 short forms about your issue, then click the blue "Get a phone number."

<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>

[mesquitebean · Accepted solution]

I removed your image just in case it had any personal info; this is a public Internet forum.  We understand your question without the image.

Are you using Adobe Reader as your default PDF viewer?  If so, be sure you are using an updated version.
TurboTax 2016 requires Adobe Reader 11 or higher.

If that doesn't solve it, then try this:

    Open the PDF file in Print Preview.
    Click the File menu at the top and select Print (or there may be a little printer icon you can click.)
    In the print popup click on Advanced button/tab to open the Advanced Print Setup window.
    Click "Print As Image."
    NOTE: Selecting the Print As Image option usually increases the printing time.
    Click OK.
    Click Print.