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New Member

Didn't receive deposit

I filed with Turbo Tax back in March. My Federal refund should have been direct deposited into my account but I never recieved it. I checked on the IRS wesite & used the refund tracker. It says it was deposited on April 3rd. It was not. Now I can't find any way of contacting Turbo Tax other than typing out a question here! No phone number??

2 Replies
Level 15

Didn't receive deposit

Assuming that you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website -

Tax Products Group Contact Information -

New Member

Didn't receive deposit

Thank you for the information @DoninGA  Much appreciated!

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