Did you use Online TurboTax in 2015, but don't
find a 2015 return in your 2015 Tax Timeline? If so, then you
likely have multiple accounts and signed into the wrong one. If you used
the desktop version for 2015 (CD/download), then it won't be in an online Tax
Timeline.
To get a list of your User IDs and recover
account access, you can use the tool at the link below. Try using your
phone number first. If you try using your email address, and you have
more than 1 email address, you should run the tool on each one.
NOTE: Before running the account recovery
tool below, log out of all Intuit accounts including this user forum, or you
might end up in a loop. Then clear your browser Internet cache, close
your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste
it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your
phone number and each email address you have, then run the tool yet again, but
this time choose the small blue link that says "Try something else",
and it will look you up by SSN and other parameters.
