deleted file

Forum|Forum|3 months ago
March 30, 2026
2 replies
9 views

is there a phone number to call to recover a deleted Premium version 2026 return on my PC?

i completed my return last night, including my Illinois return, but can not open it this morning. I did not send to the IRS because i was waiting until this morning

VolvoGirl

Level 15

Are you using the Online web version or the Desktop Download installed program? Premiun is an Online version.

If you are using the Online version, How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.