delayed amended refund

[astan2450]

I submitted my amended return and got acknowledgement of my refund on April 18 2025. later got a notice that my refund check  was returned....however I selected direct deposit so the returned check is incorrect. however trhe IRS letter June 18 stated that in addition to the returned check item that my return was on research. 

I cannot get an answer as to why this happened or where my refund is, when I put into on the IRS site it confirms approval of the return but fails on the refund amount I entered.

How can I get this resolved.

[xmasbaby0]

TurboTax gets no information after you file your original or your amended tax return, so no one at TT knows what the IRS is doing with your refund.  Only the IRS can tell you.

You can watch for information here:

https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.