Cross River Bank

[Elabobcats007]

Did you ever recieve your money?   Mine was deposited to cross river bank yesterday and they still have not released my money to my bank

[lupita8393]

No. However I had to amend my return. Because my husband had to pay medical debt.

[Rhb080815]

Need help stop payment on check have re issued

[CatinaT1]

Have you called Intuit at 800-335-9612?

[Elabobcats007]

Mine was officially deposited into that cross river account on wed.   I been calling and they say they dont have it, intuit says they dont have it neither.  Smh this is a mess

[Elabobcats007]

Absolutely, intuit was the first one i callee.   They told me they didnt know where the moneh was and to check with irs if it was sent. Called irs they gave me the exact account number it was sent to and the name of the bank, which was cross river bank.   I called cross river, they said they never recieved anything and that intuit would have it not them.  I explained that the irs told me specifically that it was deposited to them in one of cross rivers accounts.  They still said no they dont have it.  I called intuit again and they are blaming everything on cross river saying they are not sure why cross river hasnt released it yet.   Nobody knows nothinh accept the irs, they know who they sent it to & when it got delivered!

[Rhb080815]

I have contacted Intuit/ turbo tax several times and everyone at turbo tax and cross river act completely clueless. This is a joke Turbo tax has really let a lot of customers down and as far as i can see not willing to help.

[Amay66326]

Can you tell me the info you have found? I've been in contact for several hours with turbo being told different things from every which person. I'm annoyed and someone needs to be held accountable 

[lilbfdatvl1985]

So what is the solution please tell me . I have was supposed to get my refund since February 26th and here we are the almost the end of May and I still haven't received my funds I can't get anybody on the phone for the bank and everybody from trouble text tells me something different everyone I talk to tells me something different I'm getting nowhere

[DoninGA]

@lilbfdatvl1985 What is the status of your federal tax refund on the IRS website - https://www.irs.gov/refunds

[lilbfdatvl1985]

Oh yes you think that I haven't contacted them by now it's been since February 26th I have not only went to that exact link that you gave me but it also talked to someone on the phone as well and if you check it with my information it'll tell you that my refunds was deposited on February 26th it would also tell you that a traces put out a month thing on March 4th and the worker that I talked to said that they issued the money to that bank institution and that TurboTax into it Cross riverbank is responsible for issuing me a new check so I've tried to have patience but I'm just I might have to reach out to attorney because this is ridiculous.

[lilbfdatvl1985]

Duh wouldn't that be the first thing that you would do would be contacting them when you have an issues with your refunding your check smh