Hello,
I filed my taxes using TurboTax (using 5 days early option), and my refund was supposed to be sent via direct deposit, but I made a mistake in my routing number. However, I recently checked the IRS “Where’s My Refund” tool, and it states that my refund was sent to my bank account on February 20, 2025.
When I called the IRS, they informed me that my refund was sent to another account at Cross River Bank, which I believe is associated with TurboTax.
However, when I contacted TurboTax support, they told me that a paper check was mailed instead. This information conflicts with what the IRS has provided.
I can't call to the Cross River Bank, as they redirect me to the TurboTax support and some of TurboTax supports even have no idea about that but, and redirect me bank to the Cross River Bank. After the last call to the TurboTax they redirected me to the Santa Barbara Tax Products Group, and I can't call them, cus they don't have any info associated to my SSN. AAAAA. that's made me crazy
I need urgent clarification because my refund is still missing, and I am getting conflicting answers from TurboTax and the IRS. Please assist in resolving this issue as soon as possible.
Is there is a proper way to clary the status of the transaction in Cross River Bank??
Thank you.
