Try this to see if it will clear the loop for you: Log completely out of Turbo Tax. Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies. Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well, or "incognito mode". If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. Clear Cache Delete Cookies

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aletheiaym

Level 2

Question

Cannot submit amendment for 2021 because it keeps looping me back to the beginning when I click "done."

Forum|Forum|4 years ago
March 8, 2022
3 replies
23 views

No text available

TurboTax Premier Online

HeatherPLO

Level 14

Try this to see if it will clear the loop for you:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

aletheiaymAuthor

Level 2

I tried all of the listed solutions: logged out completely and back in, cleared cookies & cache, and tried in incognito mode. Also tried it on both Firefox and Chrome. It still loops when I click "Done."

HeatherPLO

Level 14

@aletheiaym
For further assistance with this matter, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"