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Level 1

Question

cannot print return for mail

Forum|Forum|6 years ago
July 1, 2020
5 replies
19 views

I am trying to print my state returns to mail in but whenever I hit print it only prints the intuit turbo tax logo. The preview shows all the information but still prints blank

Not A Product Question

Alumni - Expert

Alumni - Expert

If you are in the online software, please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in.

Instructions to clear cookies to restart TurboTax

If you are using the desktop version, please log into your TurboTax software.

Select File
Select Print
You should see a screen similar to the following. Be sure to scroll down on the right hand side until you see the section to check the state box as shown in the sample picture below.

Desktop printing

This should allow you to print your state return.

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Level 2

Print function does not work. It goes to a pdf preview, but the file cannot be printed by either hitting print, control P, or any thing else.

Level 14

Please see the TurboTax FAQ below for more information and troubleshooting steps to print your return:

https://ttlc.intuit.com/community/printing/help/troubleshoot-printing-issues/00/25958

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