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cannot print return for mail

I am trying to print my state returns to mail in but whenever I hit print it only prints the intuit turbo tax logo. The preview shows all the information but still prints blank

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Employee Tax Expert

cannot print return for mail

If you are in the online software, please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 


Instructions to clear cookies to restart TurboTax 


If you are using the desktop version, please log into your TurboTax software.

  1. Select File
  2. Select Print
  3. You should see a screen similar to the following.  Be sure to scroll down on the right hand side until you see the section to check the state box as shown in the sample picture below.

Desktop printing


This should allow you to print your state return.


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