Cannot print Hawaii return so even though my software is up to date. What can I do?

[mfukuda808]

I am receiving a message the I cannot print because some forms haven't been finalized. All Hawaii forms are available and I have downloaded all updates.  How can I print the Hawaii return

[Kat · Accepted solution]

This has been reported by other users and is being investigated.  See if the information in this TurboTax FAQ helps you out:

https://ttlc.intuit.com/replies/7238347

[snuba]

I can save the federal forms but nothing comes up that allows me to save the state. The notice says that the problem is schedule to be resolved in two days. Maybe I will just check back then.

[Kat]

@snuba One can only hope!  Thanks for your patience!

[snuba]

If it is not fixed by then, I will delve deeper into a temporary fix.

[mesquitebean]

If installing the latest updates didn't work, see the workaround reported by various Hawaii users in this long thread at the link below.   It's not an official workaround from TurboTax, since TurboTax has not yet published an actual fix.  But apparently they are deleting a couple of old files that have persisted.  If you do so, save the files in some fashion at another location, etc. just in case.

https://ttlc.intuit.com/questions/4630628-2018-hawaii-tax-return-forms-cannot-view-and-print?

Another user reported there that he resolved his issue by uninstalling and reinstalling TurboTax, then updating it.