Cannot log in - cannot do password reset

[hollychong]

I am trying to file taxes for another user using my online Turbo Tax. Not sure why I cannot start the process. Do I need to completely file the first tax return before I can start another?

[DoninGA]

The TurboTax online editions can only be used for completing one tax return per account and User ID.  To start another tax return using the online editions you will need to create a new account with a new User ID and a new email address.  Go to this website and click on Sign up to create a new account - https://turbotax.intuit.com/personal-taxes/online/file-your-own-taxes/