Cannot e-file! Keep getting the AGI and pin error

[marmoore58]

Hello,

I have tried everything to correct this error and nothing is working.  I have logged into the IRS and checked our AGI and it is the same as what TurboTax has.  Last year was the first time we tried to e-file and had a similar problem only to discover the IRS had not processed the previous year's return.  That problem has now been fixed and everything looks okay on their end.  What am I missing??  This is the last error message for the last time I tried to submit:

IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database.

If I can't e-file, how do I get a refund for the $20 that I paid for filing our state taxes??

Thank you for any help!

Maryln

[DoninGA]

Try entering a 0 (zero) for the 2020 AGI and e-file again.

[marmoore58]

Thank you for the suggestion!  Just tried it and got the same rejection!

[DoninGA]

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@marmoore58 wrote:

Thank you for the suggestion!  Just tried it and got the same rejection!

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Then you will have to print and mail your tax returns since the e-filed return is being rejected by the IRS.

See this TurboTax support FAQ for printing a tax return for mailing when using the TurboTax desktop editions for Windows - https://ttlc.intuit.com/community/print-and-file/help/how-do-i-print-and-mail-a-return-in-the-turbot...

See this TurboTax support FAQ for printing a tax return for mailing when using the TurboTax desktop editions for a Mac - https://ttlc.intuit.com/community/print-and-file/help/how-do-i-paper-file-in-the-turbotax-for-mac-cd...

You will need to contact TurboTax support for a refund of the state e-file fee paid when using the TurboTax desktop editions.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax