turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

kruud
Returning Member

Cannot amend 2023 return filed with TurboTax Desktop/Win due to bug

I just received a late 1099-NEC and need to amend my return. In previous years this worked but on 2023 if I select amend and add the missing form, when I get to the file stage it does not let me e-file since I have "already e-filed". I can print a return but it does not have the 1040-X and warns me not to mail a return that has been e-filed (it is trying to submit as a fresh return rather than an amend). It also is not updating the refund amount correctly, it is showing my total refund and not the new refund/payment.
Is this a known issue and is there any way to fix it?

 

TurboTax Deluxe

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies
CatinaT1
Employee Tax Expert

Cannot amend 2023 return filed with TurboTax Desktop/Win due to bug

Make sure you are following these steps.

 

If you want to make changes or add a document to a tax return that has already been submitted, you should follow these guidelines. 

  • You must first wait until the initial return is completely processed. 
  • You will have to use the same TurboTax account that you used for the original tax return. 
  • Once you begin your amendment, you'll see your original return.  
  • The refund calculator will start new at $0 and only reflect the changes in the refund or tax due 
  • Only make changes to the areas of your return that need amending. 
  • You have three years from the date you filed your return or two years after you paid the tax due (whichever is later) to file an amendment 

Select your product below and follow the instructions. 

Amend TurboTax Online 

Amend TurboTax CD/Download 


 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
kruud
Returning Member

Cannot amend 2023 return filed with TurboTax Desktop/Win due to bug

Thanks for the instructions. I am selecting the amend option but when it takes me into the program it still has the old refund amount on top and the file status is just giving the information for the initial return. I think this is a bug with the software since I have been able to amend in previous years

LeticiaF1
Employee Tax Expert

Cannot amend 2023 return filed with TurboTax Desktop/Win due to bug

You should try to clear the cache and cookies, this handles many issues that seem nonsensical on a regular basis.  First close your return and follow the steps below to see that you need to do depending on the version of TurboTax you are using:

 

  • If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
    • You can also try using a different browser
  • If using TurboTax Desktop: Please see this FAQ.
    • Make sure you have ran all the updates

@kruud 

kruud
Returning Member

Cannot amend 2023 return filed with TurboTax Desktop/Win due to bug

I am using TurboTax desktop on Windows. I tried installing to my Mac too but got the same problem, when I select "amend", the return value does not go to zero and it continues the normal return process instead of an amended return. 

MonikaK1
Employee Tax Expert

Cannot amend 2023 return filed with TurboTax Desktop/Win due to bug

The refund meter does not always reset to zero when you start an amended return.

 

Make sure you are running the latest version of the software. For Windows Desktop. You can try using the directions in this help article, which asks that you close all applications except the browser window with the help article.

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies