Skip to main content
Level 2
June 16, 2020
Solved

Cannot activate TurboTax debit Visa card

  • June 16, 2020
  • 5 replies
  • 36 views

 I cannot activate my card. I am given two options: enter my cell phone number and receive a verification code via text, or send the code to a default e-mail. I don't have a cell phone, and the e-mail I must choose is incorrect and cannot be edited. I haven't been able to reach a human person to give me a code over the phone (which would be the preferred solution at this point). When I entered a friend's cell phone number, it took over a half hour for her to receive the text. By then, the application had timed out. Your customer support numbers send me back to the website. Please help me; we have been trying to activate this card for MONTHS. 

Best answer by Zvetlani

Thank you for your response. Unfortunately, it does not discuss how to handle technical issues with the online TurboTax activation app.

5 replies

Alumni - Champ
June 17, 2020
ZvetlaniAuthorAnswer
Level 2
June 22, 2020

Thank you for your response. Unfortunately, it does not discuss how to handle technical issues with the online TurboTax activation app.

Critter
Level 15
June 22, 2020

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

 

https://www.turboprepaidcard.intuit.com/legal-info#cardholder-agreement