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Level 2
Jun 16, 2020 10:12 PM UTC
Solved

Cannot activate TurboTax debit Visa card

 I cannot activate my card. I am given two options: enter my cell phone number and receive a verification code via text, or send the code to a default e-mail. I don't have a cell phone, and the e-mail I must choose is incorrect and cannot be edited. I haven't been able to reach a human person to give me a code over the phone (which would be the preferred solution at this point). When I entered a friend's cell phone number, it took over a half hour for her to receive the text. By then, the application had timed out. Your customer support numbers send me back to the website. Please help me; we have been trying to activate this card for MONTHS. 

ZvetlaniAnswer
Level 2
Jun 22, 2020 4:41 PM UTC

Thank you for your response. Unfortunately, it does not discuss how to handle technical issues with the online TurboTax activation app.

5 replies

Alumni - Champ
Jun 17, 2020 5:44 AM UTC
ZvetlaniAuthorAnswer
Level 2
Jun 22, 2020 4:41 PM UTC

Thank you for your response. Unfortunately, it does not discuss how to handle technical issues with the online TurboTax activation app.

Critter
Level 15
Jun 22, 2020 4:59 PM UTC

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

 

https://www.turboprepaidcard.intuit.com/legal-info#cardholder-agreement