cannot access my 2017 tax return

Forum|Forum|6 years ago
August 15, 2019
1 reply
21 views

Hello,

I need to access my 2017 taxes to file a claim. I tried logging in, it would not accept my password. I eventually had to create a new password. Now when I log on, it does not recognize that I have filed using turbo tax before. None of the "helpful' answers received from turbo tax support work. I was told to call support and they would help. Support said that even though I changed my password it should have recognized my account. I explained it didn't and they suggested I try account recovery. I tried and again it didn't recognize my "old" account. Anyone have any ideas? Thanks.

Best answer by VolvoGirl

I have used TurboTax online editions for the past 5 years. Here is the SKU numbers for Tax Year 2017 28287-55184. I've used TurboTax for the past 13 years and have never had any problems, until now and I feel as if I am getting the run around because they don't want to pay for their error.

SKU #? If you used the CD (or download) Desktop program then the only copy of your return is only saved on your computer. Both the .tax2017 file and pdf files. Do you need to reinstall the 2017 program to open the .tax2017 file?

Did you use Windows or Mac?

If you used the Windows Desktop program you need the file ending in .taxyyyy to open in it. The tax files (and PDF files) should be in your Documents then in a Turbo Tax subfolder. If you can't find them do a search for all files ending in .tax or .tax2017 etc. And check the Recycle Bin. For Windows 10 check the One Drive. Did you make any backups? Like DropBox.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like

"~your name.tax2018". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

Find your Tax file in Windows

https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-tax-file-in-windows/00/25926

DoninGA

Level 15

The account recovery website will send you all User ID's for a particular email address that you used to create a TurboTax account.

Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2017 account, then use the option shown in blue on the account recovery website, "Try something else"