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Sounds like the W-2 is the way to go but it would be reassuring to hear that from the IRS if you can contact them.
check the w-2 is that your correct SSN? is it the correct year? if it is the problem may be that the employer never submitted w-2's to the SSA which forwards w-2 info to the IRS. as suggested, I would try calling the IRS first but if you can't get through send a copy not the original to the IRS with its notice and an explanation that you're enclosing a w-2 received from your employer that apparently is not on file.
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