Can't find my previous year tax returns in the documents sction

[dvenkatachalam]

I have filed my taxes using turbotax online for the last 4 to 5 years atleast. But I can not find them in the my documents tab. When I logged in to the intuit account, it started as if it is brand new. But i double checked it was the same email  I used  to file my previous year taxes. What is going on?

[ee-ea]

https://ttlc.intuit.com/turbotax-support/en-us/help-article/prior-year-tax-return/access-prior-year-...

[dvenkatachalam]

Yeah this doesn't work. Your tax returns and documents is empty and when I try to find other accounts it just takes me the "unified inituit account page" which has nothing.