Can Only Download Certain Year Returns

Forum|Forum|8 months ago
December 6, 2025
5 replies
71 views

Hello! I know where to access previous year returns, but I'm unable to view/print the year I need. Some year's returns are available but others aren't. I can see other documents, but no option to download the PDF. Please see screenshots. It's driving me mad—thanks for the help!

Here you can see the "download tax PDF" for 2020 but that option is missing for 2021 (under it).

VolvoGirl

Level 15

You might have another account. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

wordsforsaleAuthor

Level 2

Thank you, but this is the right account. I see my other tax documents for the year in question, but just don't see the option to download for some reason.

SteamTrain

Level 15

@wordsforsale

If it's in your "Online" software account....don't look in the left-side "Documents" selection...That left-side selection tends to be only for documents you 'uploaded" entirely separately, by yourself into that storage site location.

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Instead make the selection to see the other years select "Tax Home" on the left, then on the rt-side main page...scroll down towards the bottom and there is a selection to see "Your tax returns & documents". That selection is different and may contain what you need.

IF you don't see that Tax Home selection there, then you have to start thru the startup of your 2025 taxes for several series of start-up questions, before it (Tax Home) shows up for you to select.

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