But before you e-file, we need a little more information that we didn't need earlier

[ueaces80]

After 3 hours - yes 3 hours of tech support and no solution. I decided to reinstall Turbo Tax; I first tried to use the Repair feature but that encountered an error and failed. I then decided to do a full reinstall of Turbo Tax and then run the update feature and the product worked smoothly like it always had in past years for me.

[alihash]

I just got off the phone with a rep who was very helpful. The issue got solved from doing the following:

• Go to the TT app
• Click on Forms in the upper left corner
• Go to CA (or your state) Forms section (scroll all the way down)
• Go to "Info Worksheet"
• Click on your personal info that was giving the issue before (Name, SS, Address, etc.). Or just remove all personal info.
• Then go back and click Easy Step on the top left corner
• Act as if you were going to file
• You might have to reenter your personal info again
• Should be good to go.

[IanSt]

RIDICULOUS!  I've been stuck in this goddamn loop for hours now.  Doesn't TT even test or improve their state products EVER???  Jesus H Christ.  What a bunch of idiots.  I get this loop problem every year.  Endless loop that blocks CA e-filing.  Have to print and mail it in.  TT SUCKS (on CA state product)