Billing

[mrd31486]

I received an email today stating that I owe for filing my 2019 taxes, but I have not received my refund.  Is there a way to check into the reason for this, or can you extend the withdrawal date until after I receive my federal refund?

[kodakai]

I have the same issue, it was set up to be withdrawn from my tax refund. I have not received my tax return yet because turbo tax dropped the ball, and i had to refile by mail, and have to wait up to 6 weeks to get my taxes corrected, and returned to me from the IRS. So why are people being charged for services not yet rendered?

[KatrinaLO]

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/