Billing

2 replies
23 views

I received an email today stating that I owe for filing my 2019 taxes, but I have not received my refund. Is there a way to check into the reason for this, or can you extend the withdrawal date until after I receive my federal refund?

TurboTax Deluxe Online

kodakai

Level 2

I have the same issue, it was set up to be withdrawn from my tax refund. I have not received my tax return yet because turbo tax dropped the ball, and i had to refile by mail, and have to wait up to 6 weeks to get my taxes corrected, and returned to me from the IRS. So why are people being charged for services not yet rendered?

KatrinaLO

Level 14

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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