After successfully registering for the Turbo Prepaid Visa® Card, you should receive your card via USPS mail with 5-10 business days. To report a card that was lost, stolen, or never received, please click here to report it lost/stolen.
You may also reach the Customer Care department, toll-free at (888) 285-4169.
To learn more on this topic, please refer to the FAQ: How to get your tax refund on a Turbo Prepaid Visa® Card.
I have been having the same issue. Thwy sent one card and it apparently got lost in the mail so they sent another one and I still haven't received it. I have been without a paycheck for over a month I need that card.
Please contact Green Dot at the number located at the bottom of the link below. Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.
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