Bait and Switch

Forum|Forum|4 years ago
March 1, 2022
1 reply
5 views

On February 28, 2022 I used TurboTax Premier to file federal and state taxes. When I got to the payment screen, the charges came up as $99 instead of the $69 for Premier that I used and was recommended to use by you. Why did I have to pay $99 instead of $69 as advertised on the website? I figure you might like to resolve this before I go online and issue a bait-and-switch severely negative review on Facebook, Wall Street Journal, FTC, etc..... you get the picture.

I've been a 20+ year user of your product, but this crap sucks!!

TurboTax Premier Online

mesquitebean

Level 15

@ auplater wrote:
On February 28, 2022 I used TurboTax Premier to file federal and state taxes. When I got to the payment screen, the charges came up as $99 instead of the $69 for Premier that I used and was recommended to use by you. Why did I have to pay $99 instead of $69 as advertised on the website? I figure you might like to resolve this before I go online and issue a bait-and-switch severely negative review on Facebook, Wall Street Journal, FTC, etc..... you get the picture.

I've been a 20+ year user of your product, but this crap sucks!!

This is mainly a user community forum, but I can tell you how to reach Customer Support below, if needed.

The website currently shows a discounted price of Online Premier at $69 for Federal and $39 for state. If you had both, that would total $108 plus possible sales tax. It will, however, increase tomorrow to $89 for Federal and $49 for state after the discount expires at midnight tonight.

So I don't know where a $99 figure came from. Check your fees this way:

Once the return is open, go to the left menu column and click on TAX TOOLS, then TOOLS.

In the Tools window choose MY FEES.

If you need to discuss your fees with TurboTax Customer Support, here's how to reach them during business hours.

Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

auplaterAuthor

Level 2

Actually, I paid $99, discounted by TurboTax from $119, and then an additional $39 for the state filing, for a total of $138. It should have been $69, plus $39 for thee state online filing, for a total of $108, as you so clearly state is advertised on the website as confirmation of my pricing. I wasn't given this option upon completion, hence the original posting. So quite simply, TurboTax Premier online version is where the $99 figure from, because that's what I ended up paying. Thanks for the contact info, it's not terribly obvious on the app.

From my payments screen:

2021 Federal Tax Return $99

Prepared using TurboTax Premier

Electronic filing included

2021 Kentucky tax return $39

Prepared using TurboTax State: Kentucky

Electronic filing included

Total (2 items): $138

mesquitebean

Level 15

@ auplater wrote:
Actually, I paid $99, discounted by TurboTax from $119, and then an additional $39 for the state filing, for a total of $138. It should have been $69, plus $39 for thee state online filing, for a total of $109, as you so clearly state is advertised on the website as confirmation of my pricing. I wasn't given this option upon completion, hence the original posting. So quite simply, TurboTax Premier online version is where the $99 figure from, because that's what I ended up paying. Thanks for the contact info, it's not terribly obvious on the app.

If you used Online Premier, I don't know where the $119 figure (pre-discount) for a Federal return came from. The website shows the undiscounted fee for Online Premier should be $89 and the discounted fee to be $69.

However, the undiscounted price for Self-Employed Edition is $119 (discounted to $89). That's the only place I'm seeing $119.

But in any case, nothing account-specific can be done in this user forum. You can talk to TurboTax Support and let them figure it out in a realtime one-to-one conversation.