turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Automatically paid $75.25 !

Suddenly, I got a message from credit card that Intuit charged $75.25 on this Wed (11/4). 

I haven't use recently after March for Tax refund. 

How can I refund? I don't think I have joined periodical payment membership.

And I would like to stop my any kind of membership in Intuit. 

 

Thank you,

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Automatically paid $75.25 !

Sounds like you missed the reminder emails for the Advantage account renewal ...

 

First, here's to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription 

 

And here's an online refund request form.  Submit it within 60 days of having received your product.

https://support.turbotax.intuit.com/forms/refund-request.jsp

 

If you have any problems with the refund form, here's how to reach TurboTax Support by phone:

If you are an Advantage member, log into your Advantage account and scroll down past the FAQ links.  Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.

If you are not an Advantage member, use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

https://support.turbotax.intuit.com/contact

Automatically paid $75.25 !

Hello, 

 

I appreciate you for kind advice.

I checked and logged in as your comments, but I haven't signed up Advantage membership (annual subscription).

I wrote my question in support team (https://support.turbotax.intuit.com/contact). Because I am living in other country, so I can't call directly. 

 

Thank you,

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question