audit defense

Forum|Forum|6 years ago
January 29, 2020
5 replies
13 views

when I finish my taxes on turbo tax deluxe the audit meter is so low I don't want audit defense. I click no thanks and after I try to efile I put the audit denfense in there and asks if I want to pay with credit card or out of my taxes. I don't want to pay either way as I don't want the service. please advise how I can proceed with out paying for the audit defense, thanks.

HeatherPLO

Level 14

To remove Premium Services (ie Audit Defense) please see below for additional information:

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

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Martta

Level 2

this is absolutely ridiculous that your forcing me to buy this audit took when i don't want it.

BrandiLO

Level 14

Please follow the steps provided in the link above in order to remove premium services.

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alexrontarioAuthor

Level 2

I went through the process selecting pay with credit card and it didn’t actually charge the audit defense it only wanted the $19.99 to E-file the state. I’m good now my taxes have been accepted and just waiting for my refund now.

BlitzManleySr

Level 2

I hecked no audit Defe

AkinaLO

Level 15

Can you please resubmit your question again so we can help you?

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gzord

Level 2

This has been frustrating, but as another community member wrote, just go through the process and choose either payment method. If you did not select Audit Defense, Turbotax will just charge you the fee for filing the state taxes. There will be a confirmation screen when you select the credit card option.

To Turbotax: please fix this, because it has wasted a lot of our time! Users are given the impression they are paying for Audit Defense when they don't want it.

SForrestLO

Level 11

By chance are you filing a California return? @gzord

If you are in California and choose to pay the state efile fee of 24.99 out of the Federal refund, then that requires the addition of Premium Services for 44.99. Premium Services is a bundle of benefits that includes Audit Defense, ID monitoring and restoration, the ability to pay out of the Federal refund, etc. If you are being billed for Premium Services (with Audit Defense), then you were not being billed for a standalone optional purchase of Audit Defense. And thus you cannot remove Audit Defense independently by the usual method. You have to either decline or remove Premium Service (and thus Audit Defense) by paying upfront with a credit/debit card instead of paying out of the Federal refund.

You may not have actually ended up with Premium Services if you didn't actually select to pay your fee out of your Federal refund. It may just be showing that and offering you the possibility of paying by that method. If you are going to pay upfront with a credit/debit card, you can just continue to pay the 24.99 on subsequent screens, and that will prevent it from adding Premium Services (and Audit Defense.)

i.e., the correct way to remove Audit Defense in California when it is bundled in Premium Services is to choose to simply pay your 24.99 state efile fee by credit/debit card. If you chose to pay the fee out of your Federal refund, go back and change it to a credit/debit card instead. Or if you haven't chosen to pay out of your refund, simply proceed forward and pay by credit/debit card. When you review your order, be sure it is only charging you the 24.99 plus possible sales tax.

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