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TurboTax gets no information about the status of your refund.
In normal times, the IRS says that most filers get their refunds within 21 days from the time their tax return is accepted. Many returns are taking longer now since the IRS did not process returns for a while and there is now a big backlog of unprocessed returns. There are probably dozens of posts on this site every day of persons who didn't get their refunds within the expected 21 days.
The IRS is currently not processing any mailed returns and is not taking any phone calls.
If you efiled your return, have you confirmed that the return was submitted by TurboTax and accepted by the IRS?
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If accepted, what does the IRS tracking web site say about the status of your refund?
https://www.irs.gov/refunds
Here is an IRS Q&A with information about refunds:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
Yes, many people are experiencing delays with their refunds from the IRS.
The IRS issues a lot of refunds within 21 days, but it has been taking longer with the stimulus payment being issued in addition to the tax refunds.
IRS processing time and refund status
The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.
Also, be aware, the IRS operations are limited during the Covid-19 pandemic. Attached is a link with more information as to what departments are available to contact at the moment.
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