Amended return rejected, cannot fix online

[spencer00andrew]

My amended 2022 returned for federal was rejected with the following error:

"IND-181-01 - The Primary Taxpayer did not enter a valid Identity Protection Personal Identification Number (IP PIN). Please visit [IRS website] for further information and resubmit your return with the correct number."

However, when I log into TurboTax to fix it via the link in the email, there is no option for me to fix it - it is instead directing me to download TT desktop and do it there, which contradicts what the email says...

Note: My amended state return is still pending. Do I have to wait until the state return is accepted/rejected until I amend the federal?

[CatinaT1]

If your Federal didn't go through, your state didn't either. Here is how you can add the IP Pin:

Here are two ways to navigate to the section to enter the 6 digit IP PIN: 

1. Log in and open your return ("Take me to my return") 
2. Once the return is open, then go to the Federal Taxes tab. 
3. Subtab Other Tax Situations 
4. Scroll down to Other Return Info. 
5. Choose Identity Protection PIN and Start (or Revisit.) 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

Or another way: 

1. Open your return if not already open.  ("Take me to my return.") 
2. Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS. 
3. In the Tools window choose TOPIC SEARCH. 
4. Enter IP PIN without quotes. 
5. In the selection list highlight IP PIN and click GO. 
6. Next screen asks:  "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?" 

[spencer00andrew]

Thank you, but I think you misunderstood my question. I am unable to reopen my return. It is telling me that my return was rejected, my state is pending, but I can't even open the return to fix the issue.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service