2024 tax return data is missing

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When I went to start my 2025 return of the Desktop software, I noticed that the refund number from 2024 was wrong. When I pulled up the 2024 return, it was missing 95% of the data that was included in the return I actually filed. When I go to print out the 2024 return, only the wrong version prints out. Where did the correct data go? Is there a way to revert to the correct 2024 return data for the transfer?

VolvoGirl

Level 15

Are you using the Online version or the Desktop installed program? For Online you might be in the wrong account. How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

SuziM

Alumni - Intuit

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