2023 desktop version not allowing me to amend return

[user17760865016]

I am trying to use the desktop version to amend my 2023 return.  When I go to enter my 1099-Q information, the "recipient" selection shows two choices:  the first one is blank, the second one is "someone else not listed here."  The problem seems to be that my personal info is lost from the return.  Fields are not populating with data as they should.  

I also had to amend my 2024 return, which I successfully did using my 2024 desktop version.  The same process just does not work with the 2023 version.  

I have applied all available software updates and am running the most recent versions.  

Thank you for any help.

[ThomasM125]

You can re-enter your personal information if it is missing by using the Personal Info menu option. 

[user17760865016]

Thanks for this response.  I realized it was more than just the personal info that was missing; the entire 1040-X column A (original entries) and column B (calculated changes) were blank.  Somehow TurboTax was offering me the chance to do an amended return without knowing what return I was amending or who I was (i.e. without specifying which return I was amending).  Not sure how I got it to behave that way.  I ended up starting it all over again from scratch and finally it worked as expected.  It must have been user error on my part, but it certainly behaved like a software bug.  

Things were weird for a while there but I got things working again.  

Thanks.