wheres my refund?

Forum|Forum|4 years ago
June 3, 2022
1 reply
0 views

so i submited my taxes via turbo ,have direct deposit set up which i have done for the past 5 years or so same bank acount since i was 19. iam now 30 .turbo said it would be here by the 9th. it wasnt but then said it was deposited on the 18(of june) which it was not. after hours of looking around i found hwere they deposited it was not my routing or bank number also the numbers they had werent even enough numbers to be a bank acount or routing number, hence its just siting in limbo, ive tried contacting the irs,turbo,intuit so many times and they all just circumnavigate and there isnt a single actual person to talk to . i need help

TurboTax Free Edition Online

xmasbaby0

Level 15

First----the date you are given by TurboTax is only an estimated date. It is not a promise since TurboTax has no control over the time it takes the IRS to process your return and issue your refund.

And you are mentioning dates that have not yet occurred. Today is only June 3. You mention June 18.

If you chose to have your TurboTax fees deducted from your federal refund then it goes first to the third party bank (which is the routing number and account you are seeing) and then that bank sends the rest of the refund to you.

What is Refund Processing Service?

Your tax refund was not sent to TurboTax. TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

airoberts702Author

Level 2

thats my fault but it was acepted april 28 and was due by may 9th and said it was deposited on the 19 of may. youre corect it is june now. after spending hours trying to just talk to anyone at turbotax and the irs and intuit it apears i dont have a real person to talk to. the money has ben deposited into an acount that doesnt even have enough numbers in it to be an acount. turbo has basicaly told me to **bleep** of and the irs wil not talk to me. so thanks for teling me what i already knew smart guy

VolvoGirl

Level 15

Did you have the Turbo Tax fees deducted from your refund? Then it goes through a 3rd party bank to take the fees out. It's probably stuck there. You need to contact the SBTPG bank listed above.