What do I do if

Forum|Forum|6 years ago
February 3, 2020
1 reply
5 views

i was approved for 2000 but the card info never came

Refund Card

DonnaLO

Level 12

All questions concerning the TurboTax Prepaid Visa card from Greendot should be directed to their customer service. Find more information at https://www.greendot.com/contact-us

Getting to know the Turbo® Visa® Debit Card

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mkeola1974

Level 2

I contacted green dot per your instructions on this thread. They don't speak English and don't even understand what taxes are. Just like the person who asked this question, I never got the email with the card info even though I was approved.

AkinaLO

Level 15

You should have already received an email for your temporary card with information on how to create an account. Once you have created an account you should receive your advance within 48 hours on the temporary card. Your physical card should arrive in the mail within 5-10 business days.

Please make sure you check your junk/spam folder. The sender will be turboprepaidcard@email.turboprepaidcard.intuit.com for your temporary prepaid card.

Please refer to the following help article for more information.

About the Refund Advance temporary card - Community

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"