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Level 1

Question

rejected CA state return

Forum|Forum|5 years ago
February 18, 2021
14 replies
26 views

I got notice from Turbo Tax that my CA return was rejected. The note said that this was due to an error in the software. It also said that when I reopened the return the problem would be noted. That didn't happen. In fact the program didn't do anything special and didn't seem to note that I'd filed my Federal and it had been accepted. What's going on?

stevechat54

Level 2

I had the exact same experience. CA return rejected b/c of error in TT software. The links and instructions that TT then provided were useless!

Brian95

Level 2

No guidance - opening the return and stepping thru leads to "Good news!" We've checked for missing info & it's 100% accurate?? There are no details about what is causing the problem?

lz80521

Level 2

Same boat here; I actually clicked fix my return, and the software did nothing just saying everything looks good; and later about 30min, it got rejected again

dvanb

Level 2

Same as above, what's going on Turbotax?!

dvanb

Level 2

Is there a phone number to reach a Turbotax rep?

Random Guy

Level 2

They said they pushed the fix today and web services should update automatically but every time I fix the state filing it’ll get rejected instantly. It says Your California return could not be processed electronically due to missing information on Form 3849 Premium Assistance Subsidy. I have the form filled out when I view the document.

dvanb

Level 2

Hi Random Guy, was this addressed to me specifically? divan

dvanb

Level 2

Hi Random Guy, was your message addressing my situation specifically or was it addressing others in the group? Thank you, DVANB

Ctaxquestions

Level 2

I received an email from TT stating my return was rejected due to an error in their software and that when I open my return, I will receive details about the error causing the issue. Nope. There were no details and I checked my return and it said my return was 100% accurate. What the heck, TT? Anyone find out what/why this is happening?

echobob1

Level 2

My CA state tax was rejected twice. The federal tax was accepted after 1 rejection. Will the state still reject my return constantly or will it realize that the federal return was accepted. How do you get to call someone at TurboTax?

in2lindalove

Level 2

I received the same message. I see a trend here; turbotax needs to provide a remedy soon.

Mellowyellow

Level 2

I didn’t receive an error message per say. It was rejected initially. After I went through each form manually, I noticed that I did not select the county that I live in, from the drop down menu. I believe it's on the residency page. That fixed everything for me. Goodluck!

j4K9s

Level 2

me too

katherineshort

Level 2

Same problem here. When I first opened Turbotax I was instructed to fix my Federal Deductions and a bunch of other steps which I could never see again. GRRR.

Ctaxquestions

Level 2

I just got off the phone with TT at 800-624-9066. The TT rep. said their CA forms were not up to date and it was an error on their side (not mine). I screen shared my screen with the TT rep and successfully re-filed my state CA return. Hope this helps.

BLR9

Level 2

Did they tell you what the error was? Where to find it?

Ctaxquestions

Level 2

@ BLR9, They said the error was on their end and it would not show up, even though their notification said it would, when you open your return. I'd suggest calling them, speaking to a live agent and make them walk you through re-filing your return. I just got a text stating my CA return was accepted. Good luck!