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Level 2
January 25, 2022
Question

Reject code F8962-070

  • January 25, 2022
  • 42 replies
  • 90 views

Every time I try to submit my taxes I receive an e-mail saying my taxes have been rejected and the following info:

 

"F8962-070 - The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return."

 

I did not have Marketplace Health Coverage and will not be receiving a 1095-A. Every time I click "no" to answer that question and go back and review it, my answer has been changed to "yes." I've tried MULTIPLE times today!

 

**I am waiting to try again on 2/3/22 as I have heard there will be a "system/software" update which should no longer cause this issue... I will update this thread with my news!**

 

***On 2/8/22 I followed these steps that were given on a similar thread by an "Expert" and my return was ACCEPTED. I would like to note however, following this method, you will have to "upgrade" from the free file option as this is an "extra form":

 

You can try to enter $1 for the 1095.  This will not affect anything on your return, but having the form there may get the IRS to accept your return.  To do this take the following steps:

 

  • Click Deductions and Credits
  • Scroll down to Medical and Click Show More
  • Click Start or Revisit next to the ACA
  • As you walk through the questions, you will be asked if you received a 1095-A.  If you did NOT, click YES.
  • Enter 0's for the Marketplace identifier and Policy number.
  • Enter $1 for January monthly premium amount and SLCSP
  • Walk through to the end and submit your return. 

42 replies

Level 2
February 22, 2022

I listened to your experts on here and they said to just put the number one on that sheet with the health care tax because it wouldn't let you bypass or let you select no when it ask you the question did you have Marketplace insurance. I submitted my taxes and they were accepted on the 4th. They're still not approve so clearly it's holding up my taxes now. I never had Marketplace insurance, followed your directions, and my taxes are still not approved. TurboTax refund me my filing fees and then some because I just followed your suggestions. At least I know this will be the last time I file taxes with turbo. Even if the same error happened with all the other online companies I'm done with it. I have straight W-2s this should not be that complicated and I need my **bleep** money. Now I have to wait until after 21 days call the IRS and find out why my taxes are being held up. This is caused by TurboTax. DO NOT LISTEN TO EXPERTS ON HERE 

 

Level 2
February 23, 2022

I am trying to fix, but your system will not let me. I have uploaded the proper forms but nothing has changed. I paid a lot of money and your company has let me down after 7 years as a loyal customer. This is ridiculous  and you should be ashamed of yourselves. Im not going to pay anything until this is resolved.

 

[phone number removed]

 

[email address removed]

 

You best be getting on this ASAP, or things will get ugly~~~

Level 2
February 25, 2022

i had coverage through the marketplace but they can't find me in the system so i will not be receiving a 1095-A form.  What can i do to file my taxes?

Level 2
March 13, 2022

Hello! I wae hoping you could help. I’m receiving this same issue with this exact reject. It turns out in 2021 my parents had me on their insurance so I’m listed on their 1095-A. It was their policy I was just listed on it. Am I supposed to use their 1095-A to fill out all the numbers? When I did this, it raised my return by like $4000 but I know that can’t be right. Please help!:)

Level 2
March 17, 2022

I followed the instructions for this error as it continued to reject my return when changing to no marketplace insurance and my return was accepted.  Now I am receiving a letter from the IRS stating that my information on for 8962 does not match what has been reported by the marketplace.  I never had marketplace insurance and called the marketplace and they also have no record.  What do i need to do to correct my return for the IRS?

Level 2
March 30, 2022

Omg this is so annoying. TurboTax keeps getting worse. You shouldn’t need to answer a question incorrectly to file because there’s a glitch that changes it to yes even if you select no for “do you have a 1095-A”. I tried changing it like 10 times and it kept changing back to yes 

Level 2
March 30, 2022

Yes the exact same things happening to me everytime and I’m getting worried. Let me know if you figure it out!

Level 2
March 30, 2022

I followed the directions OP shared and put 1,1,0 for January and basically submitted a blank 1095-A. It won’t affect anything with your return/taxes. ACA forms are just informational BS. Still annoying that you have to submit an incorrect form to get past their glitch though. 

Level 2
April 7, 2022

My file have rejected for the third time and Lee was help me with her very good attention. Please be advise. Thank you.

Level 2
May 2, 2022

I was not enrolled with the Market Place H.ealth Coverage. 

I was enrolled with Blue Cross Blue Shield at the time.

Level 3
March 5, 2023

I did all that and they’re saying that I have insurance which was fraud and I filed fraud. I have been rejected 4 times and on the phone numerous times with the health gov. They say that they are fixing this but it is not corrected and we need our money.

Level 3
March 5, 2023

It doesn’t work. The form is still rejected

Level 3
March 5, 2023

The government said there is insurance but we did not authorize this and we have been waiting over a month and a half to get our money. Everytime we call they tell us something different.we filed a fraud claim 

Level 14
March 5, 2023

You may have to print and mail your return, if you do not want to wait for a correction.  Mailing your return is always very slow but if you do not want to wait for a correction from Healthcare.gov that is the only option.

 

I would attach an explanation to the mailed return and wait for a response from the IRS.

 

Here is how to print and file a return using TurboTax.

 

 

@CHUNKERS1

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