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Level 1

Question

Refund

Forum|Forum|5 years ago
March 10, 2021
66 replies
6 views

I filed my return on February the 1st it was accepted on February the 12th I also had to claim the recovery rebate credit and I still have not received my return the where’s my refund app doesn’t even show the bar anymore every time I check it.. it says my refund is still processing and a refund date will be provided when available is there anyone else having this issue

Refund Status

Show previous replies

Genosky

Level 2

My return was accepted by IRS on 02/12/2021.

when I check on the status of my refund the message is that it is in process! I am still waiting.

I have tried to call IRS... no luck.
Turbo Tax said that it is the IRS issue.

any suggestions???

JeanneLO

Level 14

TurboTax does not receive updates on your refund status after your tax return has been accepted by the IRS.

Please see this information from our expert @ToddL99 on why your tax return refund may be delayed: Refund Delay.

The IRS is working on backlogs and both the EIC and Recovery Rebate can add to your processing time. See this about refund timing: Refund Timing

When calling the IRS as suggested it is best to call early in the morning and not on Monday or Tuesday. Call the IRS at (800) 829-1040, Monday through Friday, 7:00 a.m. - 7:00 p.m. your local time.

Here are some tips when contacting the IRS:

First choose your language.
Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
Instead, press 2 for personal income tax questions.
Then press 1 for form, tax history, or payment.
Then press 3 for all other questions.
Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: What do I need if I call the IRS?

@Genosky

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

I2giveupsurrender

Level 2

I'm experiencing the same issue with pretty much the same excuse from the IRS.GOV. This is the first time I've had a problem with turbo tax I've been a customer since day one when they first started I went from getting my taxes done for FREE to now paying them to process my taxes. And this year I had to wait for the IRS to approve my document late because of the COVID-19 I always have turbo process my document in late January but just like you they ( IRS ) didn't approve it until February 12th 2021. Also I had issues with my state taxes and was advise to mail my state document in so I did and I had no problems at all and was very shock to receive my state refund so quick and it was sent via mail. and my federal was sent electronically. I sent turbo a message but all they do is respond back with a specific due date that they are going to deduct my fees from my account for processing my 2020 taxes. Now that I know that I'm not the only turbo tax customer going through this strange issue I truly think it's turbo tax proprietor who has created this terrible mess of the waiting game.

FArcher30

Level 2

I e- filed my 2020 tax return march 1,2021 and got accepted march 4,2021 it's been over 21 days can't check where's my refund cause it doesn't show the bar no more and saying still processing and available date will be provided.. I called yesterday the lady told me wait til may 13,2021 check again and keep checking the where's my refund app .. what's going on .

sls50211

Level 9

Did you have unemployment benefits? Could be number of reasons for refund delays, especially this year. Generally it is due to dependent verification, refund offset, or information mismatch. You can get a free transcript of your return to review of any holds or codes. Click here to get your free online transcript.

Did you have unemployment benefits. So to not have to process thousands of amended returns, if you had unemployment benefits the IRS could be holding your return for processing once their systems are updated for the American Rescue Plan Act that excludes the first $10,200 of unemployment benefits if your adjusted gross income is less than $150,000.
If you have earned income credit and/or additional child tax credit, it is probably delayed. Returns with either of these credits are covered under the PATH act, which gives the IRS authority to delay the refund to verify dependent information on your return. For 2020, the IRS was not issuing refunds for these returns until the 1st week of March.

Do you have any refund offsets such as back taxes, student loans, child support, state obligations (Court costs), etc. This could delay your refund and you will receive a letter indicating the change.

If you answered the stimulus questions incorrectly, this will delay your refund. If you claimed the Recovery Rebate credit on your return, the IRS is matching stimulus payments to returns with the Recovery Rebate credit. If there is a mismatch, you will be receiving a letter.

Keep checking IRS.gov "Where's my Refund" for the most up to date information.

Check here also for more information on refund delays.

Yarii

Level 2

Same here did my taxes still no refund and I just got an email from turbo tax saying I owe them 90 dollars but I still haven’t even got my return can’t get through the IRS even if my life depended on it so sucks!!! No tax refund no stimulus just a bill from turbo tax 😩

Jaclynlabes

Level 2

I received an email about a payment turbo tax is going to charge me. It is unbelievable that this company who has not helped me in the process of figuring out what is wrong with my federal tax return in regards to processing and refund information. I still haven’t received my refund and I probably will not use turbo tax ever again after this year I am frustrated and honestly disappointed. My return (according to turbo) was accepted my the IRS 02/12. When I check my irs website acct I don’t see any record of a return being submitted by TurboTax to the irs. Everytime I call the IRS I get different answers in regards to “verifying my identity” which I did WEEKS AGO. I understand the frustration and why I have to be patient but turbo tax shouldn’t be able to charge me for a service they didn’t provide well at all.

pdr2787

Level 2

Let me share what happened to me. I filed back in early February and it was accepted a week later. Then I waited. On March 30th I went to IRS.GOV to check my status. It said my refund was adjusted by $1200 less because I had calculated the Recovery Rebate Credit incorrectly. I went back to the TurboTax instructions and followed those exactly. That information was transferred to the Worksheet and to line 30 of the 1040 form. I called IRS to ask them why I didn't get the credit of $1200. They explained that line 30 and the credit was for those individuals who DIDN'T get the any stimulus check. No where on the worksheet, or in TurboTax instructions does it state this. Quite the opposite. The TurboTax instructions identify that I should have received the Recovery Rebate (stimulus) and to enter how much I did receive and to enter those amounts. Somewhere there is a great disconnect. The IRS representative referred me to the IRS.GOV web site for a complete explanation. When pressed, the representative could not explain how the worksheet generated the credit, and basically hung up on me. It appears that incomplete instructions in TurboTax and the IRS worksheet cost me $1200.

sgarza60

Level 2

Omg I seriously hope this don't happen to us.

tracytrout

Level 2

YES!! I can't figure out how to get a hold of anyone to discuss. NOW TurboTax is going to charge me even though I haven't received my refund and yet. Good luck getting blood from this turnip! Does anyone know who we could contact directly??

shane401978

Level 2

I am getting the same thing. Not sure on what to do. I did my taxes the 21st of Feb, then on March 14th went to still processing. I then took it upon myself to research the IRS and ended up calling the international IRS number. I finally got some where but she stated my taxes haven't been turned in. I then got support from turbo tax stating it has been turned in. No one is saying anything about what is going on. One thing i can tell you is if you do call the international IRS ask them how there day is going there more willing to help and give you some information if there is any.

shane401978

Level 2

To add to my statement, you want to be as nice as possible to them or they will hang up on you. I just wish we could get some answers to what's going on. Hopefully this helps.

Djbeach05

Level 2

It's been 60 days and still nothing a d the account to be divided is not the same I put on paper I am ticked and about to file against turbo tax with bbb and ag offices and any other I can find ..u can't use any other software because it just gets kicked by the irs but the one time I actually reached them I was informed that the turbo tax has no idea what they are doing and refered me to another department for help I can't seem to reach yet . Also because of this I do not understand why they will not do refund advance for me ..it makes no sense at all except turbo tax is the only software with this issue I have heard of so maybe TURBO TAX FIX THIS PROBLEM STOP BEING LAZY GIVE ME AN EXPLANATION AND HELP ME

Rob113

Level 2

Yes I am

smitty152473

Level 6

U are what? Still waiting??

J1pend

Level 2

Yes still waiting. I have searched everywhere for answers. Accepted on 02/12. I find all different answers which leads me to believe no on knows so it a wait and see game. Cat and mouse. Who knows.