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Level 1

Question

Product refund request

Forum|Forum|3 years ago
February 8, 2023
17 replies
49 views

No text available

TurboTax Online

Show previous replies

Mysnook2

Level 2

Hello,

first time using TurboTax. We had issue with sending it kept saying transmission did not go through and your team said it did not give error message. We call IRS they said everything on my end with my EIN number was good. I would like to get a refund Please.

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0N 2/17/2025

CARD 1283

CatinaT1

Level 15

Here is a link: How do I request a refund for my TurboTax product?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

randynelson504

Level 2

I purchased a turbo tax from sams club. Finished my taxes with turbo tax and was not able to use what i purchased for 45 dollars code did not work> can i please get a refund because sams club will not refund this. Thank you

MarilynG

Level 15

Unfortunately, we can't refund for a program you purchased as Sam's Club. However, if the License Code doesn't work, you can Contact TurboTax Support about a free download.

What happens when you enter your license code? If you can give more details, we'll try to help.

There's a couple things you can try, if you haven't already:

Use cut/paste to enter the code (could be error with 0 or "O", or extra space, etc. when typed)
Right-Click the TurboTax Icon and 'Run as Administrator'
Use the cursor and not the touch screen
Change the screen resolution if the box doesn't accept input

@randynelson504

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Nathan2300

Level 2

My name is Nathan hester, I used turbo tax to file my very simple W2s for free not noticing I was on a type of delux version which ended up costing me a little over 90 dollars.I have reached out to customer service about this mistake and would like to request a one time refund thank you.

SharonD007

Level 14

Refer to the TurboTax article How do I request a refund for my TurboTax product? for details.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

user17724906616

Level 2

Sharon,

I have requested a refund for products here (How do I request a refund for my TurboTax product?) but how do I track the refund requests if I never received a case #?

How long does a refund of products take? Seems like a number of people are having the same issue and long delays here.

Dkman6898

Level 2

I'm requesting a refund because I did my own taxes.Downloaded the system , and you charge me $178 and I only received $21 is totally Preposterous I did all the work to take all my taxes. Please credit my account a s p

MarilynG

Level 15

Here's how to Get a Refund from TurboTax.

@Dkman6898

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Dkman6898

Level 2

Intuit has charge me way too much for me to do my own taxes. I receive $21 from a 199I was charged a $178 that is totally taking advantage when I'm doing my own taxes all to work.

Ronald [removed]

[email address removed]