TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

My refund is 1500 short!!!

Forum|Forum|4 years ago
March 9, 2022
4 replies
0 views

Why is my refund short 1500 dollars??? I will be calling BBB!!!

TurboTax Deluxe Online

MoniqueLO_

Level 10

Please see this Help Article for possible reasons as to why your refund was less than expected.

If you used Refund Transfer, in this public forum, we do not have access to any information regarding refund processing. It would be necessary to contact TPG for additional information. They are one who handles your refund if you elected to pay your fees with your refund. You can also check out this TPG Help Article to check on your refund.

@Rah0509

Rah0509 Author

Level 2

I did not use any transfer or whatever yall are talking about. This is a huge lawsuit!!!

MoniqueLO_

Level 10

Thank you for that clarification. You may have a refund offset. Please see this Help Article for more information regarding refund offsets.

You will need to contact the IRS regarding your refund being less than expected. Please see How do I contact the Internal Revenue Service (IRS)? for more information, including the IRS phone number and hours of operation. You may want to try calling right when they open since they have been very busy throughout the day.

@Rah0509

Keitif

Level 2

My refund is short over 1500. The IRS informed me on what I would receive and you did not pay me all my money.

SweetieJean

Alumni - Champ

TT does not receive tax refunds, so could not have held back your money.

gaurin3

Level 2

I'm missing $1400....... I have no dependents and nothing has changed from last year.... IRS won't pick up the phone. What is everyone else doing to resolve this?

DoninGA

Level 15

@gaurin3 wrote:

I'm missing $1400....... I have no dependents and nothing has changed from last year.... IRS won't pick up the phone. What is everyone else doing to resolve this?

If your refund is short $1,400 then that is because you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30.

Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account

If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received

gaurin3

Level 2

OMG thank you so much!!! Apparently I did receive the 3rd and had no idea. My father claimed me on his 2019 return so I didn't receive the first 2 stimulus checks, I assumed I also didn't receive the 3rd.

Idk if you can answer this - but am I being penalized for not declaring that I received the 3rd, or is it simply that if you received the 3rd you get the $1400 taken out of your return?

Boracho1309

Level 2

The IRS deducted $60 for my fee processing and send my routing # and savings acct. # to the TPG group for payment. They deducted $1,500 from my IRS refund status! What the hell? I can't get any information from the IRS and I did not approve of a 3rd party having my personal account information. This is outrageous and I hope TurboTax has an answer on why their software allowed this to happen! I want my $1,500.

DoninGA

Level 15

@Boracho1309

What is the amount shown as Issued/Sent on the IRS federal tax refund website - https://www.irs.gov/refunds

Have you factored in the TurboTax account fees and the TPG service charge of $39?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Boracho1309

Level 2

The processing fee at TPG was supposed to be $39. They have deducted an amount of $1,500 from my TurboTax (after fee deduction) by $1,500! I tried to call their support line of [phone number removed] and got the message that "our customer service care team does not have any additional information at this time". I hope that they are working on this issue to correct my under payment. Very frustrating!