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Please contact the TurboTax prepaid Visa department for a replacement card:

Questions or Problems

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.


How to get your tax refund on a Turbo Prepaid Visa® Card

https://ttlc.intuit.com/replies/6419975

116 replies

Level 2
December 29, 2020

my purse got stolen with my money and my credit cards

DoninGA
Level 15
Level 15
December 29, 2020

@rirRie78 wrote:

my purse got stolen with my money and my credit cards


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

Level 2
December 29, 2020

it says i have called the wrong number once i do everything u just stated. My son ordered two cards they want tje last 4 digits of the last card, if the card is lost or atolen how can he give them the last r digits? Im getting angry! Plz help!

DoninGA
Level 15
Level 15
December 29, 2020

@Rosschris208 wrote:

it says i have called the wrong number once i do everything u just stated. My son ordered two cards they want tje last 4 digits of the last card, if the card is lost or atolen how can he give them the last r digits? Im getting angry! Plz help!


From the Help section on https://turbodebitcard.intuit.com/ 

 

How do I report my card lost or stolen?

If you lose your card or believe it to be stolen, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost/stolen card replacement fee applies. See your Cardholder Agreement for more information.

Level 2
December 30, 2020

Phone number y'all have me no one answered the phone, Saidrick McCree lost my card and don't remember my username or password.

Level 2
January 4, 2021

i no longer have access to my account information and I have a direct deposit posted 

Level 2
January 4, 2021

I been trying to order a new card for a week now

Level 2
January 8, 2021

I have called and they say I don't exist 

Funny because I requested on got it and never received my 2019 taxes til 2 days ago but it went on a card or bank I don't ban at for at least 8 yrs 

I need a card to see if it went on there 

Level 2
January 10, 2021

How do i order a new card

Level 2
January 13, 2021

I lost my card and my phone number has changes

Level 2
January 21, 2021

How

Level 2
January 23, 2021

When I try to order without my card number it tells me my birthday is incorrect how do I resolve this? It won’t let me reset my password without the card number either.