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Level 2
Mar 3, 2020 8:05 PM UTC
Question

Debit card/direct deposit

I selected to have my tax refund put on a turbo tax debit card on Feb 14. The app stated i should receive my card by Feb 25. It is now March 3 and i still haven't received my card. I called and reported never receiving it so now theyre sending me a new card. Will my refund still go onto my new card? If i do not receive my card before my tax refund is sent will i have to wait 4-6 weeks for a paper check even though i selected direct deposit? 

    3 replies

    Level 8
    Mar 3, 2020 11:01 PM UTC

    Please use this link for assistance with the Advance refund process, be sure to click on all relevant topics to your situation: About the Refund Advance application process - Community

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    Level 2
    Mar 6, 2020 2:10 PM UTC

    It says that is not available for 2019 taxes 

    Level 15
    Mar 6, 2020 5:55 PM UTC

    For questions regarding your Turbo Visa Debit Card please visit TurboDebitCard.com or call toll-free at (888) 285-4169.

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