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Level 2

Question

Cross River Bank has my refund

Forum|Forum|3 months ago
March 7, 2026
18 replies
2 views

The direct deposit info I listed in my tax return was for a closed account. I opted for “pay with refund” and “5 day early”. I called IRS and they provided account and routing number for cross river, confirming that’s where my return was sent. Cross River/Turbo tried to deposit funds in my account on 2/19 but my bank rejected and sent back 2/23 since the account was closed. Will I be receiving a check from Cross River or the IRS? It’s is now 3/7, and Turbo tax status shows as refund “pending”.

trishlpn10

Level 3

I am having the exact same problem and just keep getting the run around the irs says cross river has my money cross river says turbo tax does and turbo tax says they sent it back to the irs and the irs says they didnt. my ,omey was sent to cross river on 2/19 and rejected on 2/20 now noone knows where it is and it has been 16 days and i still have no clue where my money is i will never use turbo tax again every year for the last few years there has been something wrong somewhere,

Skina

Level 3

My refund has been sitting in a account with cross river bank since feb 20th, they claim they have to get the “ ok” to release my funds from turbo tax but turbo tax is saying something else, turbo tax sent an email showing that fees was taken outta my refund as well so what is the hold up , I am a customer of turbo tax , not cross river, therefore , when your customers have an issue with your business partners , partners you introduced to YOUR customers, u should make sure things go smoothly,be the first and only resource to fixing any issues, u offered a service to your customers, and it wasnt delivered, I shouldn’t have to go on a duck hunt to look for my money and then when I find it, it’s just sitting an account with a bank I don’t know or don’t do business with , all of this for a 5 day early option , 5 days turned into to 3 weeks ongoing ,been a loyal customer for almost 10 yrs , this right here , I am never ever filing with turbo tax again, I am pissed

trishlpn10

Level 3

This is the exact same situation same dates and everything that I am in. If you find a solution please let me know and I will do the same. This is infuriating. I have always used turbo as well but they just lost me as a customer too.

CatinaT1

Level 15

Your refund may have been offset. The IRS and state governments can intercept refunds to pay for certain past-due debts (such as back taxes, child support, or student loans).

How to check for an offset:

The IRS Hotline: Call (800) 304-3107 for automated details regarding tax offsets.
Official Notice: You will typically receive a letter in the mail explaining the specific debt and the amount withheld.

If you used "Pay with Refund":

If the IRS "Where’s My Refund" tool shows your funds were released but you haven't received them, please note that Intuit does not hold these funds. You will need to contact the Santa Barbara Tax Products Group (SBTPG) directly:

Website: SBTPG Support

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

trishlpn10

Level 3

My refund was sent to cross river not sbtpg do I still need to call sbtpg? I have no offsets or any debt

Echovaughn

Level 3

I called them and you wont be able to get to anyone..they ask you for your social and all then the phone hangs up.i dont get why it's so hard for us to get our money. Everybody keeps saying turbo tax has it but they say cross river has it and I called then and couldnt get anyone either.i have been calling since the 25th and Noone can tell me where my money is.turbo tax will be hearing from a lawyer soon and so will cross river for more than then 10 bands at that.this is messing with my mental making all these calls repeating the same thing

Jdoggfba

Level 2

I’m in the same boat as them and no the money has not been offset I wish y’all just stop coming up with whatever and give a real response if you don’t know just say you don’t know instead of giving us useless information that is not going to help us get our money @CatinaT1

Echovaughn

Level 3

Over 10,000 and Noone can give me information of where my money is.faxed 3911 for to the irs bc they said they dont have my money.i will never use turbo tax and im ready file a lawsuits bc a supervisor told me that they have been having issues witb this bank this season.they should not have put their clients funds in their accounts if they were having issues.

Skina

Level 3

Same , over 12k and I had to fill out this form with turbo tax,basically to get the money back to the irs and the irs cut me a check directly, was told it can take up to 14weeks, it was either that or I wait 8 weeks and turbo tax cut me a check through San Barbra (whatever the bank is called) but then she said , she wasn’t sure if they still did that smh, I just said f it and filled the form out to get the process going .. this really suck and I have so much to do and things to pay ..

trishlpn10

Level 3

Omg that makes me physically sick. I need the money now or I will loose a lot. This is ridiculous.

Emmcinnis1Author

Level 2

Update:

I called cross River on Monday and selected the option for turbo tax refund. They touted me to turbo tax support. Eventually I got to a supervisor that verified my mailing address and told me a check would be sent to me (cut and mailed same day) by cross River. I got an email today at 10:29pm stating that turbo tax sent my refund back to the IRS…

Skina

Level 3

It’s crazy because I’ve spoke with many people from cross river to theirs to turbo tax , all different answers, two different forms and confirmed with the IRS yesterday that my money still haven’t been returned, I just don’t know what to believe anymore but one thing I am not doing , is letting 12k just go

mizzknox31

Level 4

same thing with me I been getting the run the run around IRS told me they yet have gotten my refund back from cross river I called TT back and they said call rep gave me a Federal (IRS) trace number called the irs right before they closed lady had a attitude I will be calling Monday and give them that trace number see where my money is at

mizzknox31

Level 4

Same with me I called them first irs 3/14 telling them TT sent me a email saying my refund was sent back of course they said they don’t have it call next week of course don’t have it started a refund trace and that can take anywhere between between 90-120

trishlpn10

Level 3

THIS IS THE EXACT SAME SITUATION THAT I AM IN. MY REFUND WAS SENT BACK TO THE IRS SUPPOSEDLY ON 3/10 AND THE IRS SAYS THEY STILL HAVENT RECIEVED IT BACK YET. I HAVE CALLED AND CALLED ALL 3 PLACES AND I STILL HAVE NOT GOT A LETTER SAYSING THEY HAVE RECIEVED THE RETURN. ON MY TRANSCRIPT I HAVE A CODE FOR A REFUND FREEZE AND ALSO A CODE FOR A REQUEST TO REISSUE REFUND CHECK AND IT HAS BEEN THAT WAY FOR WEEKS WITH AN AS OF DATE OF 04/06.

Jkelyy

Level 2

Let wait 4 to 6 weeks to see what happens

Jkelyy

Level 2

IRS finally have my money, but now with all the layoffs nobody seems to be working. Cant update my bank account or get someone on the phone smh.

mizzknox31

Level 4

Mines was just sitting at the IRS since 3/9 my trans update to code 720 I have a notification to add my banking information but when I click on it it just takes me to wmr I even tried on a computer and it’s still the same thing idk if it’s because I already have it in my profile before I got the notification

Jkelyy

Level 2

Wow since 3/09 **bleep** mine just been a week. I am having the same problem online with that link smh. Not looking good. Did you try contacting the IRS?

Emmcinnis1Author

Level 2

Still no updates on my end. WMR still says 60day review which I think will be up on 6/8. No movement on transcript yet either. Any tips on bypassing automated system to get them on the phone?? Every time I try it says call back