Can't enter my w-2

Forum|Forum|4 years ago
March 31, 2022
50 replies
171 views

Can't enter my w-2. Says hit snag, return to previous topic to be sure you entered information correctly. All I can enter is EIN then I hit continue and keep getting this message.

TurboTax Home & Biz Windows

EbonyA

Level 13

It shows that you are using the desktop product for Windows; if this is the case, try checking for updates. If the issue persists, reply here and we will further assist.

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Taxes213Author

Level 2

I contacted turbo tax support and they couldn't get it to work either. So we decided it may be the disc so I was sent a download to try it again. I downloaded the new program and had the same issue. I tried several things and what I have found is that it may be the transfer of the 2020 return that is causing the issue.

When I transfer the tax2020 file I cannot enter a W-2. I get the "...hit a snag, go back to previous page and make sure info is entered correctly." Or something like that.

However, when I transfer using the pdf of the 2020 return I am able to add a W-2. However, this transfer does not include my depreciation info for business and rental property, etc. This is the main reason I use the program. Does anyone have any suggestions?

I tried to go back into TT2020 and resaved the return and used that one to transfer and no change. Still unable to enter a W-2.

Beechjock

Level 2

I am using the desktop program. It imported information from my 2020 return but won't allow me to enter W2 information. It didn't ask me to import my W2 info, and just skipped over any "Wages and Salaries" details. Under "Your 2021 Income Summary" I now see a $0 for 2021 income although there is income in the 2020 column. When I hit the "Update" button, the window goes blank. "FEDERAL TAXES" is highlighted, as is "Wages & Income" but there is nothing else in the window under the "Wages & Income, Deductions & Credits, Other Tax Situations, Federal Review, Smart Check" line. If I click "Wages & Income" it takes me to "How do you want to enter your income?" It doesn't matter if I select "Guide me" or "I'll Explore on my own" as both take me back to the "Your 2021 Income Summary."

MoniqueLO_

Level 10

Please see this Help Article for instructions on how to update your software.

After your software has been updated, please see this Help Article for instructions on how to import or enter your W-2.

@Beechjock

tinyclem

Level 2

Turbo Tax will not let me enter W-2 Info. Msg box says to go back and check previous section. I have already updated the turbo tax program

MarilynG

Level 15

If you're using TurboTax Desktop, in the Federal Taxes tab, go to Wages & Income > I'll choose what I work on. On the 'Your 2025 Income Summary' screen, go to 'Wages & Salaries' and choose Update. If you added (or tried to add) a W-2, the next screen is 'W-2 Summary'.

Click 'Review' to open the W-2 entry boxes. Add or edit any info you need to, using your W-2 for reference.

@tinyclem

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JonathanK

Level 2

For what it's worth, I was able to fix this by completely uninstalling TurboTax for the current and previous years, both via the TurboTax uninstaller on the Windows add/remove programs screen and via the "force uninstall" instructions at https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbotax-windows-8-1-10-11/L02V7GKz3_US_en_US , and then reinstalling.