Automatically paid $75.25 !

Forum|Forum|5 years ago
November 6, 2020
2 replies
12 views

Suddenly, I got a message from credit card that Intuit charged $75.25 on this Wed (11/4).

I haven't use recently after March for Tax refund.

How can I refund? I don't think I have joined periodical payment membership.

And I would like to stop my any kind of membership in Intuit.

Thank you,

Not A Product Question

Critter-3

Level 15

Sounds like you missed the reminder emails for the Advantage account renewal ...

First, here's to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

And here's an online refund request form. Submit it within 60 days of having received your product.

https://support.turbotax.intuit.com/forms/refund-request.jsp

If you have any problems with the refund form, here's how to reach TurboTax Support by phone:

If you are an Advantage member, log into your Advantage account and scroll down past the FAQ links. Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.

If you are not an Advantage member, use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

https://support.turbotax.intuit.com/contact