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gcdanie
Level 2
February 26, 2021
Question

2020 Mac TT Premier freezes when printing

  • February 26, 2021
  • 2 replies
  • 0 views

Overall, it's been a very error-ridden experience this year, but this is the last straw.  I've made it the whole way through, and all I want to do is print my dang return, but every time I do, all I get is the spinny beachball.

 

My printer's working fine (all I really want is a PDF for my records).

 

Seems like "printing" would be a fairly innocuous function to get right.

    2 replies

    S
    Alumni - Champ
    SweetieJeanAlumni - Champ
    Alumni - Champ
    February 26, 2021

    Are you trying to print all the worksheets as well?  That file may be too large, so try printing a few pages at a time. 

    G
    gcdanieAuthor
    Level 2
    February 27, 2021

    I can't even get to the point where I would be able to select the pages to print.

     

    If I had, I would have seen that the stupid thing didn't take any of my capital gains and I wouldn't need to file an amended return right now.

    N
    Nancy35
    Level 2
    March 7, 2021

    I have this problem too. The program hangs as soon as I choose Print. It requires a Force Quit to get out of the program.

     

    So, I can't print anything. This is inexcusable in addition to other problems with this program this year.

      C
      CarissaM
      Level 15
      March 7, 2021

      Please ensure the program is up to date. You can follow the instructions here to manually update the program. 

       

      If you are still having the same issue after updating, please click here to contact customer support. 

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      J
      JTAXES2
      Level 2
      May 17, 2021

      same issue...it freezes when printing on M1 MacBook Air. I am using the latest version of the app.

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