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Community Manager

Forgot your TurboTax Online User ID or password?



We offer a number of ways to assist you in recovering access to your account.

  1. Go to our account recovery page.
  2. Enter either your:
    • Phone number (recommended)
    • Email Address
    • UserID
  3. Follow the on-screen instructions.

You will either be sent a code to help you recover your account or be given a list (through email or on screen) of possible accounts associated to your information. We will list the recommended account for you at the top of that list.


If you are still unable to recover your account after trying these steps, please select the link that says Try Something Else. You will be guided to enter additional information to help identify the right account and several questions to verify your identity.


Once you are signed into your account, we recommend you add or update your phone number. This will increase your account security and make future account recovery attempts easier.


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