turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I purchased the CD version of TurboTax for 2015, 2016, and 2017. I can not find my CD copies. How do I get a new copy of the programs.

How do I get copies of the programs.

Do I have to purchase them again?

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions

I purchased the CD version of TurboTax for 2015, 2016, and 2017. I can not find my CD copies. How do I get a new copy of the programs.

The CD's are only the initial release of the software without any of the various updates to the software.

If you purchased the CD's from TurboTax you can contact TurboTax support and they should be able to push the installation files to your download account at no charge.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

1 Reply

I purchased the CD version of TurboTax for 2015, 2016, and 2017. I can not find my CD copies. How do I get a new copy of the programs.

The CD's are only the initial release of the software without any of the various updates to the software.

If you purchased the CD's from TurboTax you can contact TurboTax support and they should be able to push the installation files to your download account at no charge.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies