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Level 1
April 2, 2024
Question

Zip Code

  • April 2, 2024
  • 2 replies
  • 7 views

I have been a TurboTax user for more than 10 years and always received the software program on my computer.  This is the first time I had to use the cloud software.  My completed taxes could not be submitted electronically, and I had to print and mail.  I could not submit electronically because review would not accept the zip code data from my retirement funds.  This SAME data has been used in the past with no problem.  I tried entering data a number of times and it still could not accept. Des Moines IN (not IA) was loaded by software, 50306 was not accepted!!!  Very disappointed user........

2 replies

Level 2
April 2, 2024

If the software internally has the wrong state associated with the zip code, and flags your 1099 during the review, then it sure sounds like a bug. Contact customer support.