I need to speak to a live advisor

[SweetieJean]

TT Free does not include phone support.

[tagteam]

You can always post your question here on this board; someone will likely answer shortly.

https://ttlc.intuit.com/replies/3300041

Note that you will have to upgrade to Plus if you are using a free version of TurboTax.

https://ttlc.intuit.com/replies/4248543

[spotsaver4946]

I've efiled my taxes four times, they have been rejected four times with the same "what happened" explanations from TurboTax " 

What happened   IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.   Next step   We'll help you get this updated on your federal return and e-file .

To update your return   Once you've opened your return in TurboTax, the details about what needs updating will be displayed.   From there we can walk you through making the updates you need and help you e-file your return. If it isn't possible to e-file your updated return, we'll make sure you have everything you need to print and file your tax return by mail.

I've verified my AGI and resubmitted, selected a new PIN.  As of 15 minutes ago I received the same messages.  Where are the live tax advisers when you need them????

I need an answer today to fix this continued issue.  Following the above instructions doesn't resolve the issue.

[DoninGA]

@spotsaver4946 Since the IRS continues to reject the 2019 AGI that you entered, enter a 0 (zero) for the 2019 AGI and e-file the 2020 tax return again.

[spotsaver4946]

Thanks.  Here goes nothing...

[spotsaver4946]

IT WORKED!  

THANKS SO MUCH.