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jknelson76
New Member

You are trying to charge a credit card I no longer use. My settings show the corrected one but you sent me a letter today referencing the old number. Now do we fix this

 
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Critter
Level 15

You are trying to charge a credit card I no longer use. My settings show the corrected one but you sent me a letter today referencing the old number. Now do we fix this

        

Sounds like you may have two Advantage accounts.   You can check by running this tool on each email address you have:

https://myturbotax.intuit.com/account-recovery

If you have 2 Advantage accounts and two products were billed, then after you get the products, then you can submit a refund request here within 60 days:

https://support.turbotax.intuit.com/forms/refund-request.jsp

If you find you have 2 advantage accounts then cancel one now so this doesn't happen again since they have just reset the system to reflect an order for the 2017 program that comes out in November 2017.

See this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription


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jknelson76
New Member

You are trying to charge a credit card I no longer use. My settings show the corrected one but you sent me a letter today referencing the old number. Now do we fix this

No, this did NOT help.  I can find no 'two advantage' account info.
Critter
Level 15

You are trying to charge a credit card I no longer use. My settings show the corrected one but you sent me a letter today referencing the old number. Now do we fix this

You will need to contact TurboTax customer service through their website for your situation.  When entering your problem on the website, use the keywords billing issues.
Use the following TurboTax website to contact TurboTax customer service:
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact/">https://support.turbotax.intuit.com/contact/</a>
Critter
Level 15

You are trying to charge a credit card I no longer use. My settings show the corrected one but you sent me a letter today referencing the old number. Now do we fix this

        

Sounds like you may have two Advantage accounts.   You can check by running this tool on each email address you have:

https://myturbotax.intuit.com/account-recovery

If you have 2 Advantage accounts and two products were billed, then after you get the products, then you can submit a refund request here within 60 days:

https://support.turbotax.intuit.com/forms/refund-request.jsp

If you find you have 2 advantage accounts then cancel one now so this doesn't happen again since they have just reset the system to reflect an order for the 2017 program that comes out in November 2017.

See this TurboTax support FAQ - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription


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